Join Answering Service Care 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.
At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we lead the charge in redefining service delivery.
Our Mission: To forge seamless connections between businesses and their clientele through tailored communication solutions, nurturing lasting relationships, and consistently surpassing expectations. Does a passion for customer service drive you? We're eager to connect with you whether you're seeking full-time or part-time opportunities!
Team Lead Role:
Empathize. Communicate. Resolve.
The Team Lead in this role should be a well-rounded individual who is detail-oriented, can lead by example, handle sensitive information, maintain high professional standards, and contribute to the success of the organization.
Job Responsibilities and Duties:
- Overseeing Agents: Team Leads manage the floor and ensure agents meet quality standards.
- Problem Resolution: Provide guidance and support to employees in handling errors, problems, and complaints that may arise during customer interactions.
- Human Resources Support: Assist the Human Resources department in setting up walk-in applicants as needed
- Reporting: Prepare and manage reports using databases or word-processing software.
- Quality Assurance: Assist in monitoring and maintaining quality control of agents to ensure they deliver a high level of service.
Key Skills and Qualities:
- Empathy: Demonstrate a friendly, caring, and empathetic attitude, especially when dealing with customers and team members.
- Engaging Personality: Maintain an engaging and positive demeanor, fostering a productive and collaborative work environment.
- Problem-Solving: Exhibit strong problem-solving skills and a willingness to address challenges as they arise.
- Attention to Detail: Be highly attentive to small details and maintain an organized approach to tasks.
- Dependability: Have a strong attendance record, be punctual, dependable, and flexible, as the position requires working full-time, including a weekend shift.
- Accountability: Hold yourself accountable for your actions and set an example for your team, ensuring they also meet their responsibilities.
- Self-Motivation: Be self-empowered and motivated to achieve goals set by company leaders, particularly in terms of service quality and operational efficiency.
- Team Player: Collaborate effectively with team members and demonstrate a commitment to maintaining a productive work environment.
- Confidence and Creativity: Approach challenges and opportunities with confidence and creativity to find innovative solutions.
Compensation:
At Answering Service Care, we're thrilled to announce our aggressive pay structure. We believe in recognizing and rewarding hard work and dedication. That's why our starting wages are among the best in the industry:
Weekly Direct Deposit
Pay: $18.00 hr.
We're committed to supporting our team members as they excel in their roles and contribute to our collective success.
Benefit Highlights:
- Paid Training
- Health/Dental/Vision & Term Life
- PTO (Start earning on day one)
- 401k
- Employee Assistance Program (Free Training & Development Courses)
- Childcare Reimbursement up to $375 a month
- Gym membership reimbursement
- Company sponsored snacks
Core Values:
- Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
- Agility: We navigate the ever-evolving business landscape with dexterity, adapting swiftly to changes while maintaining an unwavering focus on our clients' evolving needs.
- Innovation: Embracing the cutting edge, we drive innovation by continuously seeking new and improved ways to enhance customer experiences and streamline operations.
- Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.
Ready to join a company that values your talent and hard work? Apply now and let's start this journey together!
Answering Service Care is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, please contact HR@answeringservicecare.com
